To begin, tap a phrase on the left. Then match the phrases in column A (methods of conflict resolution) with the correct phrase in column B (what happens when that method is used.)
Competition
Collaboration / Integration
Accommodation
Avoid / Deny
Compromise / Negotiation
Person denies existence of problem or refuses to engage. Results in lose/lose.
One’s authority, position, majority rule, or a persuasive minority settles the conflict. Best solution not discussed.
Each party gives up something to meet midway. May ignore the real diversity of the issue.
Differences are played down; one party gives in; results in win/lose.
Abilities, values, and expertise of all parties are recognized. Emphasis is on best group solution. Results in win/win for all.
Knowledge Check Lesson 3: Matching